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• Bachelor’s degree in maritime business or business management.
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• Minimum 7 years’ experience in shipping line involving in trade.
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• Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal & external stakeholders.
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• Able to travel overseas as part of business requirements.
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• Independent and result oriented.
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• Strategic thinker.
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• Ability to focus on tasks and analyses situations, systems, and problems.
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• Ability to make quick decisions supported by information and data gathered.
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• Able to work in fast pace environment.
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• Strong leadership.
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• Proficiency in the English language, both verbal and written.
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A line manager has full P&L responsibility and is tasked with enhancing cost efficiency and optimising yield.

Improve the cost aspect of the business:

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• Select ships with optimal intake relative to volume prospects, being mindful on the correlation between vessel size & design and her associated port dues & any physical constraint of any given port of call.
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• Select a ship with optimal speed and bunker consumption.
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• Close monitoring of daily vessel speed resulting in bunker consumption using the system to ensure the vessel consumption aligns with Time Charter Description (TCD) and cross check against other sister ships previously operated in the trade or region.
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• Secure each port call berth window and negotiate terminal related contracts including discount, rebates and volume incentives.
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• Manage and resolve claims (cargo claims, container damage, vessel damage) in consultation with the legal team when required.
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• Strategize trade routes (existing and new) by understanding the demand & supply conditions of the prevailing market.
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Demand:

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• Collaborate closely with the marketing department to consolidate customer demand, including anticipating forward demand because of seasonality or potential changes to MLO mother vessel connection.
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• Acquire, compile, and maintain trade statistics and reports via our business intelligence portal (BI) for analysis and decision-making.
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Supply:

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• Understand competitors and the prevailing market tonnage deployed on the trade lane.
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• Awareness of operating conditions in terms of tonnage over or under supply, as this impacts utilization prospects and pricing logic.
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• Carve out a differentiated product or increase sailing frequency by expanding existing service coverage, either via own deployment or slot swaps with another operators.
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• Maintain a high standard of vessel schedule integrity to meet customer feeder-to-mother connections and providing customers with clear and timely vessel updates on actual ETA & ETD.
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Improve the income aspect of the business:

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• Manage space and select cargo that delivers the best yield (NTV - Net To Vessel returns).
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• Create a portfolio outlining how slots should be utilized with structured deals vs. open slots (used basis).
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• Work closely with the marketing team for customer and deals selections. Play an active role during customer’s tender exercises.
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• Look for opportunities to implement GRI‘s (general rate increase), RR‘s (rate restoration), CBR (critical bunker recovery) for all trades managed in line with cost increases.
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• Manage and coordinate rate quotation and filing with the marketing department.
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• Manage all agencies involved in your service rotation regarding vessel operations, cargo bookings, and customer relationship management in each local location.
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• Play an active marketing role, especially towards key clients brought in by the marketing team. In times of operational crises, dealing directly with key clients, especially those with structured space contracts with us.
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• Stay attuned to market trends through active participation in business travel and events to establish and maintain strong relationships with key clients both locally and internationally.
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• Provide support to your overseas local agent to ensure seamless operations and client satisfaction.
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• Collaborate and communicate effectively within the department and across the relevant departments to ensure they understand the business strategy and how their work contributes to achieving our P&L goals.
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• Assume additional responsibilities within the department occasionally when the need arises.
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Business development:

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• Constantly review the viability of the existing trades routes and make suitable changes to improve the efficiency or adapt to changes in the operating environment.
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• Conduct feasibility studies to start new services, either solo or by forming a consortium via a vessel sharing agreement.
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Key Performance Indicators

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• Ability to maneuver quickly out from an operational and/or a business crisis involving quick decision making and effective communication of your strategy toward internal and external supporting colleagues.
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• Maintain a professional and good personal relationship with external clients, port & terminal operator and business partners.
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• Be highly aware of the rapidly changing business environment through personal involvement and an effective feedback channel from various sources, including media.
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• Maintain a strong understanding of the current business environment and form long-term outlook of the business prospect & needs to identify opportunities and potential pitfalls. Be ready with the right assets (ships) to meet future challenges & opportunities.
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Summary: To be responsible for the Profit and Loss of a service with vessel provision. A LM is also akin to an entrepreneur whom we entrust and empower him with capital & funds so that he can operate a profitable service. The aim of the LM is to sustain and grow the business to multiple strings within his geographical scope.

Reports to: Hub Director / General Manager / Trade Head

Education, Knowledge & Skills

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• Degree in Engineering / Business / Insurance from a recognized university.
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• 3 to 5 years of experience working in insurance industry.
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• Familiarity with insurance policies common in the shipping industry, like professional indemnity, Hull and Machinery, all risk, marine cargo, comprehensive general liability, products liability, public liability, directors and officer insurance and, employers’ liability.
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• Well versed with insurance terms and conditions, common endorsements/exclusions, typical costs of different insurance policies.
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• Excellent written and verbal communication skills with the ability to inspire confidence at all levels within the business.
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• Good interpersonal and strong leadership skills.
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Personal characteristics

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• Ability to work under pressure and meet deadlines.
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• Demonstrates a well-organised and logical approach to work.
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• Team Player
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• Good communication skills
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• Numerate and articulate.
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• Able to influence others.
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• Positive attitude.
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• Problem solver and ability to think out of the box.
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• Meticulous, self-driven & pro-active, with initiative to work independently or in a team.
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• Highly adaptable to dynamic work environments.
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Insurance Operations

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• Working with the GGC to report to the organisation on cover arrangements, premiums and recoveries.
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• Liaise with brokers on all documentations, discuss with any coverage issues time to time to assist commercial hubs on a timely basis.
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• Follow up with brokers on hull claims in coordination with our fleet’s operation team.
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• Engage/coordinate with relevant brokers and group’s relevant offices to ensure timely renewal of all annual corporate and business insurance policies globally (e.g. professional indemnity, workers compensation, comprehensive general liability, marine cargo, directors and officers, travel, business interruption, cyber security, public liability, property all risk, auto liability).
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• Prepare the report, presentation of claims record for the purpose of insurance renewals.
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• Instruct Broker to arrange and place appropriate insurance programmes to protect the organization
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• Resolve insurance queries from departments and third parties.
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• Explore extra war risk insurance cover, piracy cover, K&R, Loss of Hire insurance cover.
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• Maintain proper record for all insurance covers, premiums, policies, loss records in the system.
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Contract Insurance Reviews

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• Review and identify issues in policy wordings.
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• Timely review of all contracts to ensure terms and conditions agreed within the contract are covered by existing insurance covers available and propose amendments to bring contractual liabilities under existing insurance covers. If required, additional insurance has to be put in place in order to carve out onerous
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Claims Handling

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• Ensure all claims are filed and notified to brokers/underwriters timely.
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• Maximize and expedite the recovery of claims by working closely with brokers, loss adjusters, insurers and internal stakeholders.
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• Business Partnering
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• Provide training to key stakeholders (e.g. superintendents, commercial managers) in ensuring potential insurance claims are submitted timely.
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• Data Analysis and Loss Prevention
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• Identify loss trends and severity of losses and recommend appropriate corrective actions in loss prevention, avoidance and mitigation.
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• Monthly reporting on trends of various claims and its incident frequency to GGC.
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• Compile claim statistics and reports to GGC periodically, including but not limited to claims listing and loss record to date.
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• Liaise with Average Adjustor in the event of General Average declaration
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• Assist Eastaway (our owned fleet) and liaise with appointed Average Adjustor for Particular Average claims.
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• Bachelor’s degree in IT, Engineering, Science or equivalent.
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• Experience: 4+ years of experience working on complex agile scrum software projects, preferably in the container shipping industry.
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• Proven experience in SDLC Methodologies, Agile and SCRUM is mandatory.
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• Certifications: Certified Scrum Product Owner mandatory.
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• Product Ownership: Skilled in product management best practices to manage time, quality, budget and scope for project milestones and goals.
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• Transformation: Proven experience in managing transformation and process re-engineering products/applications involving software (build/buy) technology components.
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• Stakeholder Management: Proven experience in managing internal and external stakeholders including third party vendors, internal IT and cross-functional departments.
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• Patient and attentive to all stakeholders, including internal team members.
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• Problem Solving: Skilled in problem solving, troubleshooting & resolution and risk mitigation.
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• Communication Skills: Strong communication and interpersonal skills, with the ability to coordinate across teams and engage stakeholders at all levels.
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• Self-motivated and autonomous; able to work well individually and in a highly collaborative team.
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• Interest in learning new techniques and adopting best practices.
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• Demonstrate leadership, teamwork, stakeholder management and excellence.
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• Proficiency in the English language, both verbal and written.
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• Define and manage the product roadmap and prioritize requirements from business stakeholders.
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• Gather and translate high-level business problems into detailed requirements and user stories from business users.
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• Communicate and collaborate with the development and QA teams about business objectives and detailed requirements to ensure the success and delivery of the product.
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• Understand the interdependencies of various business processes, workflow and requirements to propose and drive the implementation of functional, process and product initiatives for each transformation stage.
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• Drive adoption and usability of products across the organization by managing stakeholder communication, change management and training strategies.
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• Work creatively and analytically in a problem-solving environment using proven methodologies.
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• Assist the Business Transformation Head & Product Lead in delivering appropriate and effective executive level communication through weekly reports, requirements documentation and presentations to various audiences of the BTT and internal business stakeholders.
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• Any other adhoc tasks as assigned by your manager.
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The Business Transformation Team (BTT) is the bridge between business and the IT department, with the Product team in BTT being responsible for leading the vision, direction and execution of all products. As a Product Owner, you will support BTT in managing the strategy for multiple projects, capturing detailed user stories and requirements from the business users, and communicating them effectively to the IT and development teams to ensure proper deployment and delivery to all users. The role is also responsible for assisting the Business Transformation Head and Product Lead with overall programme management, execution of critical paths across multiple project streams and transforming business processes.

Reports to: Product Lead

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• Diploma or Bachelor’s degree with preferably 2 years of container shipping experience. Fresh graduates are welcomed to apply.
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• Experience in key account management is preferred.
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• Knowledge of shipping products.
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• Good interpersonal and communication skills both spoken and written.
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• Detailed oriented and meticulous with strong problem solving skills.
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• Ability to manage and develop relationships at different levels within the customers’ organizations.
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• Team player.
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• Self-driven and result oriented.
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• Proficiency in the English language, both verbal and written.
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• Acts as a filter for SEA Team on Tariff’s queries / SEA Agents enquires which are related to benchmark / Customers’ Rates
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• Update Weekly Sailing Schedule for Singapore Customers.
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• Handles/manages Singapore customers.  
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• Able to handle enquiries related to quotations, shipment schedules, etc.
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• To send out all Notice Announcements relating but not limited to Surcharges Implementation to SEA Team’s POLs & Customers.
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• Follow-up & collate feedbacks and tabulate into excel.
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• Informs SEA POLs/Non-Tender Customers whenever there is sudden Rates Reduction/Rates Restoration needed & to update Tariff Team for rates expiry according to sectorial lanes.
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• Sends out Monthly Benchmark to SEA POLs once Marketing PICs have updated the Grids.
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• Sends out Monthly Rates Grid to our team’s Global (Non-Tender) Accounts once the Grids are updated.
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• Updates & inform all EASIA/SASIA POLs on Weekly Service Utilization.
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• Prepare and update Competitor Analysis; &
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• Complete any tasks requested by the Head of Department.
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• Identify demand of assigned customers and address the needs with our network of services.
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• Troubleshooting of any issues/disputes/claims raised by assigned customers and resolve them timely and cordially.
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• Handle and set optimum regional pricing policies for assigned regions, in collaboration with trade departments.
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• Understand business seasonality and dynamics of the assigned regions.
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• Handle and set marketing objectives for assigned agents.
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• Appraise and review the performance of assigned agents.
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• Thorough understanding of internal working processes and execute them with efficiency.
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• Any other adhoc duties as assigned by Manager.
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The Asia Marketing department is responsible for promoting the business and mission of our organisation through close liaison with the customers. As Executive, you will be responsible for management of customers’ business requirement in order to generate growth and business opportunities.

Employment Type: 1-Year Contract

Reports to: Head of Asia Marketing