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• Bachelor’s degree in maritime business or business management.
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• Minimum 7 years’ experience in shipping line involving in trade.
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• Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal & external stakeholders.
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• Able to travel overseas as part of business requirements.
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• Independent and result oriented.
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• Strategic thinker.
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• Ability to focus on tasks and analyses situations, systems, and problems.
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• Ability to make quick decisions supported by information and data gathered.
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• Able to work in fast pace environment.
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• Strong leadership.
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• Proficiency in the English language, both verbal and written.
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A line manager has full P&L responsibility and is tasked with enhancing cost efficiency and optimising yield.

Improve the cost aspect of the business:

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• Select ships with optimal intake relative to volume prospects, being mindful on the correlation between vessel size & design and her associated port dues & any physical constraint of any given port of call.
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• Select a ship with optimal speed and bunker consumption.
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• Close monitoring of daily vessel speed resulting in bunker consumption using the system to ensure the vessel consumption aligns with Time Charter Description (TCD) and cross check against other sister ships previously operated in the trade or region.
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• Secure each port call berth window and negotiate terminal related contracts including discount, rebates and volume incentives.
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• Manage and resolve claims (cargo claims, container damage, vessel damage) in consultation with the legal team when required.
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• Strategize trade routes (existing and new) by understanding the demand & supply conditions of the prevailing market.
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Demand:

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• Collaborate closely with the marketing department to consolidate customer demand, including anticipating forward demand because of seasonality or potential changes to MLO mother vessel connection.
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• Acquire, compile, and maintain trade statistics and reports via our business intelligence portal (BI) for analysis and decision-making.
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Supply:

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• Understand competitors and the prevailing market tonnage deployed on the trade lane.
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• Awareness of operating conditions in terms of tonnage over or under supply, as this impacts utilization prospects and pricing logic.
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• Carve out a differentiated product or increase sailing frequency by expanding existing service coverage, either via own deployment or slot swaps with another operators.
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• Maintain a high standard of vessel schedule integrity to meet customer feeder-to-mother connections and providing customers with clear and timely vessel updates on actual ETA & ETD.
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Improve the income aspect of the business:

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• Manage space and select cargo that delivers the best yield (NTV - Net To Vessel returns).
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• Create a portfolio outlining how slots should be utilized with structured deals vs. open slots (used basis).
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• Work closely with the marketing team for customer and deals selections. Play an active role during customer’s tender exercises.
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• Look for opportunities to implement GRI‘s (general rate increase), RR‘s (rate restoration), CBR (critical bunker recovery) for all trades managed in line with cost increases.
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• Manage and coordinate rate quotation and filing with the marketing department.
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• Manage all agencies involved in your service rotation regarding vessel operations, cargo bookings, and customer relationship management in each local location.
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• Play an active marketing role, especially towards key clients brought in by the marketing team. In times of operational crises, dealing directly with key clients, especially those with structured space contracts with us.
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• Stay attuned to market trends through active participation in business travel and events to establish and maintain strong relationships with key clients both locally and internationally.
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• Provide support to your overseas local agent to ensure seamless operations and client satisfaction.
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• Collaborate and communicate effectively within the department and across the relevant departments to ensure they understand the business strategy and how their work contributes to achieving our P&L goals.
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• Assume additional responsibilities within the department occasionally when the need arises.
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Business development:

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• Constantly review the viability of the existing trades routes and make suitable changes to improve the efficiency or adapt to changes in the operating environment.
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• Conduct feasibility studies to start new services, either solo or by forming a consortium via a vessel sharing agreement.
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Key Performance Indicators

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• Ability to maneuver quickly out from an operational and/or a business crisis involving quick decision making and effective communication of your strategy toward internal and external supporting colleagues.
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• Maintain a professional and good personal relationship with external clients, port & terminal operator and business partners.
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• Be highly aware of the rapidly changing business environment through personal involvement and an effective feedback channel from various sources, including media.
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• Maintain a strong understanding of the current business environment and form long-term outlook of the business prospect & needs to identify opportunities and potential pitfalls. Be ready with the right assets (ships) to meet future challenges & opportunities.
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Summary: To be responsible for the Profit and Loss of a service with vessel provision. A LM is also akin to an entrepreneur whom we entrust and empower him with capital & funds so that he can operate a profitable service. The aim of the LM is to sustain and grow the business to multiple strings within his geographical scope.

Reports to: Hub Director / General Manager / Trade Head

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• Bachelor’s degree in maritime business or business management.
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• Preferably 2 years’ experience in shipping line involving in trade. Fresh graduates are welcomed.
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• Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal & external stakeholders.
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• Independent and result oriented.
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• Strategic thinker.
\n
• Ability to focus on tasks and analyses situations, systems, and problems.
\n
• Ability to make quick decisions supported by information and data gathered.
\n
• Able to work in fast paced and dynamic environment.
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• Proficiency in the English language, both verbal and written.
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Assisting a Line Manager with a relatively heavy daily operational & commercial workload, including:

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• Overseeing daily operational aspects, including monitoring vessel movement at sea and vessel activities when in port, and maintaining close liaison with overseas agents. Notwithstanding communicating to master.
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• Managing space control, including executing over-booking, cargo selection addressing fixed slot customer excess requests and liaising with oversea agents on booking forecast.
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• Updating vessel positions for both our own operated ship and partner’s vessel and disseminating revised schedule to internal office, agency and key clients.
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• Close monitoring of daily vessel speed resulting in bunker consumption using the system to ensure the vessel consumption aligns with Time Charter Description (TCD) and cross check against other sister ships previously operated in the trade or region.
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• Monitoring and reviewing bunker survey report of individual stems and confirm that reported quantities align with the master’s reported ROB, and immediately addressing any variations.
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An Assistant Line Manager (ALM) may be assigned to manage a third-party independent service. While the cost is typically fixed, the ALM can influence the profit and loss through space utilization and rates.

Additional responsibilities include:

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• Managing daily correspondence regarding vessel schedules, space management, and pricing with internal and external parties.
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• Preparing weekly flash reports.
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Summary: To assist a Line Manager (LM) or Trade Head in the day-to-day operations of the service. An ALM can also be responsible for the Profit and Loss of a service without physical vessel provision. This is usually on a service where we have slot on a third-party service.

Reports to: Hub Director / General Manager / Trade Head

Education, Knowledge & Skills

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• Degree in Engineering / Business / Insurance from a recognized university.
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• 3 to 5 years of experience working in insurance industry.
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• Familiarity with insurance policies common in the shipping industry, like professional indemnity, Hull and Machinery, all risk, marine cargo, comprehensive general liability, products liability, public liability, directors and officer insurance and, employers’ liability.
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• Well versed with insurance terms and conditions, common endorsements/exclusions, typical costs of different insurance policies.
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• Excellent written and verbal communication skills with the ability to inspire confidence at all levels within the business.
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• Good interpersonal and strong leadership skills.
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Personal characteristics

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• Ability to work under pressure and meet deadlines.
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• Demonstrates a well-organised and logical approach to work.
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• Team Player
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• Good communication skills
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• Numerate and articulate.
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• Able to influence others.
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• Positive attitude.
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• Problem solver and ability to think out of the box.
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• Meticulous, self-driven & pro-active, with initiative to work independently or in a team.
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• Highly adaptable to dynamic work environments.
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Insurance Operations

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• Working with the GGC to report to the organisation on cover arrangements, premiums and recoveries.
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• Liaise with brokers on all documentations, discuss with any coverage issues time to time to assist commercial hubs on a timely basis.
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• Follow up with brokers on hull claims in coordination with our fleet’s operation team.
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• Engage/coordinate with relevant brokers and group’s relevant offices to ensure timely renewal of all annual corporate and business insurance policies globally (e.g. professional indemnity, workers compensation, comprehensive general liability, marine cargo, directors and officers, travel, business interruption, cyber security, public liability, property all risk, auto liability).
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• Prepare the report, presentation of claims record for the purpose of insurance renewals.
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• Instruct Broker to arrange and place appropriate insurance programmes to protect the organization
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• Resolve insurance queries from departments and third parties.
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• Explore extra war risk insurance cover, piracy cover, K&R, Loss of Hire insurance cover.
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• Maintain proper record for all insurance covers, premiums, policies, loss records in the system.
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Contract Insurance Reviews

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• Review and identify issues in policy wordings.
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• Timely review of all contracts to ensure terms and conditions agreed within the contract are covered by existing insurance covers available and propose amendments to bring contractual liabilities under existing insurance covers. If required, additional insurance has to be put in place in order to carve out onerous
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Claims Handling

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• Ensure all claims are filed and notified to brokers/underwriters timely.
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• Maximize and expedite the recovery of claims by working closely with brokers, loss adjusters, insurers and internal stakeholders.
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• Business Partnering
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• Provide training to key stakeholders (e.g. superintendents, commercial managers) in ensuring potential insurance claims are submitted timely.
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• Data Analysis and Loss Prevention
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• Identify loss trends and severity of losses and recommend appropriate corrective actions in loss prevention, avoidance and mitigation.
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• Monthly reporting on trends of various claims and its incident frequency to GGC.
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• Compile claim statistics and reports to GGC periodically, including but not limited to claims listing and loss record to date.
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• Liaise with Average Adjustor in the event of General Average declaration
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• Assist Eastaway (our owned fleet) and liaise with appointed Average Adjustor for Particular Average claims.
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Education & Knowledge

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• University degree in the field of computer science, information system.
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Working Experience

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• Minimum 5 years active hands-on experience in web based application development, preferably using .Net frameworks.
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• Minimum 2 years in dept knowledge and experience in modern UI Framework such as Vue.js, Angular or React.
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• Experience working with message queues (Kafka/RabbitMQ/SQS etc.)
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• Experience in project development with Agile Scrum Methodology.
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• Experience in Azure and applying source control management with Git.
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• Knowledge of Parallel Programming, optimization, and Microservice will be an added advantage.
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Personal characteristics:

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• Team Player
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• Strong verbal and written communication skills
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• High attention to details
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• Strong troubleshooting skills
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• Independent, Focus and Commit
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• Responsible and self-organizing
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• Understand business requirements and translate application features.
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• Write high-quality source code and comply with best practices to meet project deadlines.
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• Develop product features and continuous improvement.
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• Debug and troubleshoot applications.
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• Perform and/or assist functional and non-functional testing before release.
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• Develop and maintain technical documents and handbooks.
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• Diploma in Shipping/ Logistics or similar specialization from a recognized institution.
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• Preferably 2 to 3 years’ working experience in shipping industry. Fresh graduates are welcomed to apply.
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• Strong working knowledge of MS Office in particular MS Excel;
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• Detailed and meticulous and strong problem solving skills;
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• Good analytical and numerical abilities;
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• Pro-active with positive attitude and willing to learn;
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• Good communication skills and strong interpersonal skills and Team player; and
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• Proficiency in the English language, both verbal and written.
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• Understand the structure of each deal & items stating in the checklist prior preparing the reconciliation template;
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• Close follow-up with Line Manager to ensure checklist is drawn up for each agreement prior the deal commences, making sure the checklist is updated whenever there’s changes to the deal;
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• Setup contract details in system together with billing instructions to facilitate correct invoicing to customers;
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• Update customers on the monthly slot charges with bunker update & ensure correct fixed slot invoices issued promptly to customers;
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• Extract customers' loading information – to scrutinize the report & probe agents for clarification on any data discrepancies, also follow up to ensure system gets updated with correct records;
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• Submit reconciliation statement to customers on their slot usage against their slot commitment, it has to be drawn up accurately & submit within stipulated timeframe;
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• Follow up with customer for the statement confirmation & ensure accurate & timely issuance of invoices;
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• Handle queries raised by customers & resolve the disputes independently; and
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• Any other adhoc duties as assigned.
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As an Executive, you will be the point of contact between customers and X-press Feeders. You will need to ensure reconciliation statements and invoices are sent to customers and be able to handle and resolve disputes.

Contract Duration: 1 Year 

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• Bachelor’s degree in Business Management or a relevant field.
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• Minimum 5 years’ experience in shipping industry.
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• Experience in key account management.
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• Knowledge of containerized shipping.
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• Able to manage and develop relationships independently.
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• Possess persuasion and negotiation skills.
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• Able to work in fast-paced environment.
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• Able to multitask, prioritize and manage time efficiently.
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• Independent and result oriented.
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• Strategic thinker and have an inquisitive mindset.
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• Team player.
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• Self-motivated and self-directed.
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• Proficient in all Microsoft Office applications.
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• Able to travel overseas as part of business requirements.
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• Fluent in English and Chinese in order to liaise with Chinese-speaking customers.
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Customers

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• Global Account Manager for 2-3 corporate customers ensuring growth in support from our key customers.
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• Develop and maintain strategic long-term trusting relationships with key global customers to accomplish growth by providing sustainable solutions.
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• Focused on sourcing opportunities and drive development plans converting leads into sales.
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• Serve as contact point for key customers and internal teams.
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• Be the first to know about customers’ strategies and development plans so that we can align ourselves to their needs.
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• Respectfully respond to customer enquiries and resolve complaints in an efficient/effective manner.
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• Measures, tracks and analyzes key account metrics.
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• All round understanding of the market, the global product offerings by customer and competitor; And devise a marketing strategy to better position our product offering to the customers.
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• Ownership of revenue and contract management tender negotiations.
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• Any other adhoc tasks as assigned by manager.
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Processes & Systems

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• Ensuring that commercial processes are reviewed regularly and updated.
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• Best practices of contract administration are shared amongst regional hubs.
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• Cross hubs management of structured deals and tender negotiations.
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• Degree in Computer Engineering/Science or a related discipline is preferred;
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• Have at least 6 years relevant experience in leading the design, development, implementation of large scale and highly available enterprise wide architecture systems with complex and diverse integration with other applications and systems;
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• Strategic thinking and forward looking on cloud related technology.
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• Able to review existing XPF business environment and technology landscape; to strategize and develop a solid architecture roadmap for technology transformation for the next 3-5 years.
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• Highly experienced with .NET, Javascript & related technologies as well as UML notation tools.
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• Depth of experience with web application and database design considerations.
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• Familiar with Microsoft Technology (OS, SQL, Azure – IaaS, PaaS, etc).
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• Familiarity with Software Change/Configuration Management and Build Processes in a complex environment
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• Experience with working in an environment that is transforming from traditional software development to DevOps.
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• Ability to apply design concepts – layered architectures, components, interfaces, messaging and patterns.
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• Knowledgeable in enterprise architecture - especially covering .Net and solutions.
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• Leads POCs to spearhead development initiatives to support the business.
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• Highly experienced in the practical application of Architecture in supporting change and day to day operations.
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• Preferably with experience in delivering change within the shipping Industry, including experience in both large-scale programs and projects as well as smaller-scale change requests. Must include practical understanding of software development lifecycles and methods, including requirements definition and testing in both waterfall and Agile environments.
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• Knowledge of software development process methodologies like RUP and / or Agile.
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• General awareness of business regulatory and technological change within shipping industry will be beneficial but not mandatory.
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• Project management skills.
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• Possess a proven and successful track record in delivering complex IT projects/programs.
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• Ability to prepare and give presentations.
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• Ability to communicate with the business clients in non-technical terms.
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• High adaptable to a dynamic environment.
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• Delivery focused and pragmatic.
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• Good written and oral communication skills.
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The primary responsibility of the Solution Architect is to create high quality solution designs which address all architectural concerns including business, information, application and infrastructure. These include:

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• Involve and responsible for design of overall cloud architecture including technology, system and application software.
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• Responsible for setting up the design and development standards to be aligned across the development team.
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• Responsible for advising development and infrastructure teams on full range of Azure cloud technology usage and implementation (from DevSecOps, Containers & Microservices, Security, DRaaS, etc).
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• Analyze (to-be) business problems and opportunities and designs technical solutions (Data Science, AI, ML, …) that will bring values to the business.
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• Own the Architecture solution and drive the delivery of the solution. Focusing on delivery, compliance (security) and adherence to project milestones.
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• Works with all IT functions to ensure the solution is covered from inception to Production support – ensuring the solution is compliant.
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• Highlights the Key architectural use cases and ensures Architectural principles are covered in the High-level design.
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• Work with the Head of Technology to drive the realization of the architecture into the design detail, where applicable adopting the 4+1 architectural view.
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• Undertake project management responsibility when required for architecture related projects.
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• Advice in business and IT planning.
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• Present the proposed architecture to IT & business stakeholders
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• “Sell” the architecture process, its outcome and ongoing results.
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• To be responsible as well for the integration and implementation with 3rd party products and/or COTS.
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• Participate in decision-making process around technology strategy, conduct analysis on technical viability of solutions and provide guidance on delivery of complex projects.
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• Conduct research around best practices and/or new concepts and to adequately communicate and document such created solutions. These engagements extend to third party platforms and tools which the Architect will undertake to pursue with the respective third party technical designates.
\n
• Liaise with vendors on scope, milestone and acceptance criteria of architecture related projects.
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• Works closely with the Team members in IT Delivery, IT Operations and IT Central Services.
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